One-Minute Self-Introduction β Wang Fang, Data-Analysis Course, Session 1
Who I Am
Hi everyone, I'm Wang Fang. I lead a customer-support team of eight at an e-commerce company here in town β we handle everything from delivery questions to returns, around 2,000 tickets a week.
What Brought Me Here
Three things about me that matter for this course:
- I'm a team lead first, data person second. My job is making sure eight people can do their best work, and I've found that the right numbers settle more arguments than opinions do.
- I'm self-taught in SQL. About a year ago I started pulling our ticket data myself and built the team's weekly dashboard β response times, backlog, top complaint categories. It's rough, but it changed how we plan the week.
- I've hit a wall. Every Monday I look at the dashboard and ask: is this a real trend, or just a noisy week? I don't have the statistics to answer that honestly yet.
What I'm Looking For and Offering
I'm here to learn proper statistics β enough to tell a genuine shift from random variation, and to explain the difference to my manager with a straight face.
In return, I'm happy to share how a support team actually uses data day to day: what we track, what we ignore, and the mistakes I've already made so you don't have to.
Close
I'm looking forward to learning from people in such different industries β if you ever want to compare notes on dashboards, or on keeping a team sane during a sales peak, come find me at the break. Thanks!